SP MetalCraft is committed to achieving customer satisfaction.

This will be achieved by:

  • Complying with the requirements of ISO 9001 : 2008 and creating pro-active relationships with all existing and potential customers.
  • Investing in and increasing the knowledge and experience of its employees.
  • Being open to new and innovative methods of manufacturing.
  • Pursuing non-conformance prevention rather than non-conformance detection.
  • All employees understanding the principles of the quality system and sharing the responsibility of producing a quality product.
  • The outcome of these commitments will lead to a policy of continual improvement of processes, controls and product conformity.
  • Continuous improvement if achieved by formal review of pre-determined and quantified business objectives that are called 'Key Performance Indicators'